Privacy policy

Privacy Policy

Last Updated: November 11, 2026

Caphavenco ("we," "us," or "our") operates www.caphavenco.us. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website or make a purchase.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal and Contact Information

Name
Billing and shipping addresses
Email address
Phone number

Order and Transaction Information

Products purchased
Order details and order history
Payment status and transaction-related information

Payment information is processed through the payment providers available at checkout. We do not intend to store full payment card numbers or security codes on our own systems.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages viewed and interactions with our website
Referring website or source
Approximate location derived from technical information

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders.
Arrange shipping and provide order updates.
Respond to customer service requests.
Process returns, refunds, and exchanges.
Maintain and improve our website and services.
Detect and prevent fraud, abuse, and unauthorized activity.
Meet legal, tax, accounting, and regulatory obligations.
Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional emails by using the unsubscribe link included in the email or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website traffic, and measure marketing performance.

Some technologies may be provided by Shopify or other service providers.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

4. How We Share Information

We may share information with service providers and other parties when reasonably necessary to operate our business, including:

E-commerce and website hosting providers.
Payment processing providers.
Shipping and delivery providers.
Customer support providers.
Website analytics and marketing service providers, where used.
Professional advisers, auditors, and legal representatives.
Government authorities or other parties when required by law or necessary to protect legal rights and safety.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable terms and legal obligations.

The actual service providers and technologies used may vary as our website and business operations change.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising or data-sharing activities, where applicable.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website is intended for a general audience and is not knowingly directed to children under the age required by applicable privacy laws.

We do not knowingly collect personal information from children where such collection is prohibited by law. If you believe a child has provided personal information to us, please contact us so we can review the matter.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites have their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their policies before providing personal information.

10. International Data Transfers

Your information may be processed or stored in countries other than the country where you live, depending on the location of our service providers and business operations.

Where required, we will take appropriate steps to protect personal information in accordance with applicable law.