Shipping policy

Shipping Policy

At Caphavenco, we aim to process and ship orders as efficiently as possible. Please review the information below before placing your order.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping time. You will receive a shipping confirmation and tracking information when your order has been dispatched, where tracking is available.

Shipping Methods and Delivery Estimates

We currently offer the following shipping options:

Standard Shipping

Estimated delivery: 3–7 business days
Free shipping on orders of $25 or more
$8 shipping fee on orders below $25

Expedited Shipping

Estimated delivery: 2–3 business days
Free shipping on orders of $59 or more
$15 shipping fee on orders below $59

Delivery estimates begin after order processing is complete. They are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, weather, holidays, destination, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking details when available.

Please allow some time for tracking information to become active after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected]. We cannot guarantee that address changes can be made after an order has entered processing or been shipped.

Delays and Delivery Issues

If your package is delayed, appears lost, or is marked as delivered but cannot be located, please contact us at [email protected].

We will work with you to review the available tracking information and assist with the next steps.

Customs Duties and Taxes

For international orders, if available, customs duties, import taxes, or other charges may apply depending on the destination country's regulations. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.