Refund policy

Return & Refund Policy

At Caphavenco, customer satisfaction is important to us. Please review our return and refund policy before requesting a return.

30-Day Return Window

We accept eligible return requests within 30 days of the delivery date.

To qualify for a standard return, the product must:

Be unopened and unused.
Be in its original packaging.
Include all original tags, accessories, and included items, where applicable.
Be accompanied by proof of purchase or an order number.

Products that have been opened, used, worn, washed, damaged, or altered may not qualify for a standard return.

How to Request a Return

Please email [email protected] before sending any product back.

Include the following information:

Your order number.
The product you wish to return.
The reason for the return.

Our customer service team will review your request and provide return instructions if it is approved.

Please do not send returns to us without first receiving return instructions.

Return Shipping Costs

Standard Returns

For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide your order number and clear photos of the issue.

After verification, Caphavenco will cover the reasonable return shipping cost or provide an appropriate replacement or other resolution.

Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 1–3 business days.

Refunds will be issued to the original payment method. Depending on your payment provider or financial institution, additional time may be required for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we will review the issue and may offer a replacement or another appropriate solution, subject to product availability and applicable law.

Please contact us before returning the product.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will do our best to assist if the order has not yet been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it, and the standard return procedure may apply.